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Frequently Asked Questions

FAQ Topics

General Question

Q I want to order an item, what should I do next?

Product Questions

Q How do I find out more technical information on the item I wish to bid on?
Q Can I pick up my item?

Payment QUestion

Q What methods of payment do you accept?
Q How long do I have to pay for an item?

Delivery/Shipping Questions

Q Can I collect my item?
Q Which carrier do you use to send my items?
Q Can I have my items delivered to a PO Box?
Q What can I do if I haven’t received my item?
Q Will I need to sign for my item on delivery?
Q Can you delivery items outside Australia?
Q Can I change my address after payment is made?

Warranty & Returns Questions

Q Are Quality Goods Direct products covered by warranty?
Q What is your returns policy?
Q I found the item description is different to the actual item I received; can I ask for a refund?

Contact Us Questions

Q I have a problem how do I find your email address?
Q What can I do if my question has still not been answered?
Q Can I ring for support?