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RETURNS

  1. Please read our policy, a winning bid means you have read our policy.
  2. We prepare our listings very carefully. Any errors or emission in the item detail are unintentional.
  3. All our pictures contained within our listings are for illustration purposes.
  4. Each item comes with our 30 DAY MONEY BACK GUARANTEE. If you are not happy for any reason, you can return the item to us for a full refund of purchase price (excludes delivery charges). When returning goods, items must be placed in it’s original packaging. Return freight is the responsibility of the buyer. If you received free postage with your item, a 20% postage fee will also be deducted from the refund amount.
  5. Negative feedback is not a happy ending for either party, please contact us and we will do our best to resolve any issue. Negative feedback means you give up on your rights to the money back guarantee refund and warranty service.
  6. To receive full refund, the items must be returned to us in 'New' condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. The items are NOT opened, used, worn or damaged, and are in 100% re-saleable condition when we receive them back. Items not returned in original packaging, subjected to damage whilst in transit, soiled or generally not in original condition when returned. Will be examined and if deemed not in original condition, we may deduct the costs from the amount refunded.

If you wish to take up this 30 Day Money Back Guarantee offer, please undertake the following:

Send an email to enquiries@qualitygoodsdirect.com.au stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service Department will review your email and, if applicable, issue you a Return Authorisation (RMA) number which must be included on the address label. All other relevant information will be sent to you at this time.