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WARRANTY

Quality Goods Direct offers a 1 Year warranty on all products used for private household use from the date of purchase.

Until the nature of any fault is determined, the resolution Quality Goods Direct can offer may vary. To assist with a quick resolution, photos will be required to be emailed. Once the fault/issue is clarified, Quality Goods Direct may offer replacement parts to the customer. Where necessary, the item may need to be returned to repair the fault/issue. Free return postage is available for the first 60 days following purchase, beyond this, the buyer is responsible for returning the goods for repair (see RETURNS for more info).

Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes such as damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with.

Quality Goods Direct may not accept the warranty claim in cases where the buyer has contributed to the failure, or been misleading in their description of their issues.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Statutory conditions and warranties apply to all our items. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au